Terms & Conditions for Chimney Sweeper Bros

1. Booking and Payment

Booking: Appointments can be booked up to 180 days in advance or as late as 48 hours before your scheduled time.
Payment: Payment is due only after the chimney sweep service has been completed, and you have received your certificate of completion.
Call-Out Charge: If, upon inspection, the chimney is found to be unsweepable due to significant issues (such as a broken flue, cracks, or blockages), a call-out charge may apply for the time and effort spent to assess the chimney.

2. Service Guarantee

Completion: Chimney Sweeper Bros will ensure that all services are carried out in a professional and thorough manner, in accordance with industry standards.
Certificate of Completion: After the chimney sweep service, you will receive a certificate of completion, which may be required for insurance purposes or safety compliance.

3. Customer Responsibilities

Access: You are responsible for ensuring that the chimney and surrounding areas are accessible and free from obstructions prior to our arrival. If access is hindered or unsafe, we may need to reschedule or modify the service.
Safety: You must inform us of any known hazards in or around the chimney prior to the appointment (e.g., unsafe chimney conditions cracks etc
4. Liabilty Insurance: Chimney Sweeper Bros carries liability insurance to ensure the protection of both your property and our team during the service.
Care and Diligence: We take the utmost care in your home and ensure that all work is carried out with respect for your property. However, we are not liable for any pre-existing conditions or damages not caused directly by the chimney sweep service.

5. Right to Refuse Service

Refusal of Service: We may not be able to perform a chimney sweep if we identify significant issues with the chimney, such as a broken flue, cracks, or any other structural problems that pose a safety hazard. In these cases, we will notify you immediately and recommend the necessary repairs before scheduling a cleaning.

6. Privacy and Data Protection

Personal Information: We value your privacy and will only use your personal information to complete the service and manage bookings. Your information will never be shared with third parties without your consent, except as required by law.

7. Changes to Terms and Conditions

Modifications: Chimney Sweeper Bros reserves the right to amend these Terms and Conditions at any time. Any changes will be posted on our website, and the updated terms will apply to all bookings made after the date of the update.

Contact Information:

For any questions or clarifications regarding these Terms and Conditions, please feel free to contact us:

Phone: 07958116758
Email: chimneysweeperbros@gmail.com

Why do you need your Chimney cleaned

It’s important to note that most home insurance providers will not cover your property in the event of a chimney fire if you haven't had your chimney swept by a certified professional at least once every 12 months.

A clean chimney isn’t just a luxury! It’s a necessity for your safety, comfort, and the long-term health of your home. One of the most important reasons to have your chimney swept regularly is to prevent dangerous chimney fires. Over time, creosote (a byproduct of burning wood) builds up in your chimney, and if not removed, it can ignite at high temperatures, turning your chimney into a potential fire hazard. Regular sweeping ensures that this flammable substance is cleared away, reducing the risk of a devastating fire.

In addition to fire safety, a clogged chimney can lead to poor ventilation, causing toxic gases like carbon monoxide to enter your home. This odorless and colorless gas is dangerous, even fatal in high concentrations. Keeping your chimney clean ensures that smoke and gases are properly vented outside, maintaining a healthy indoor environment for you and your family.

Not only does sweeping your chimney help with safety, but it also improves the efficiency of your fireplace or stove. A clean chimney allows air and heat to flow more effectively, meaning your fire burns hotter and cleaner. You’ll save on heating costs, as your system won’t have to work as hard to provide warmth.

Finally, maintaining your chimney by having it swept regularly can prevent costly repairs down the line. A buildup of soot and debris can cause cracks or other damage to the chimney structure, leading to expensive repairs that could easily have been avoided with routine maintenance.

In short, a chimney sweep isn’t just a task to check off your list—it’s an investment in your home’s safety, your health, and your peace of mind. Don’t wait for the dangers to pile up; schedule a chimney sweep today.